4 Tips for Hairdressers to Keep Clients Happy | Starting a new hairdressing business? Once you’ve got everything settled and ready for clients to come, the first thing you should think about is how to keep them satisfied. In most circumstances, it’s hard to satisfy everybody. However, your aim should still be to make a model which most customers are happy with, while also being able to adjust to special needs that some clients might have. Here are a few ideas to help you with making your salon a cozy oasis where clients can always feel welcome.
Rule no. 1: The customer is always right
Hairstyling is a tough job when clients ask of you to read their minds. Some of them might even tell you to provide them with a hairstyle of your own choice, and still be unsatisfied afterwards. In order to avoid having to trim the same hairdo several times and spend hours working with a single client, try acquiring as much information as you can before starting to style the hair in the first place. Don’t be afraid to ask your clients for what occasion they want to prepare, or what the reason for changing their hairstyle might be. If they still don’t like it in the end, remember it’s their right to complain and ask for a different hairdo.
Don’t be afraid to give your expert opinion
If a client decides on a hairdo beforehand and brings you pictures, this can be a double-edged sword. Although it might seem the easiest to make a hairdo based on a picture, it can sometimes be a style that you’re not familiar with, which makes it quite difficult to deal with. Furthermore, it might also be a style that you consider not suitable for your client’s face shape or fashion choice. This is where you come in with your expert opinion, recommending a different approach. Clients will want to hear what you have to say, because you are the master of the craft who has the power of hairstyling knowledge.
Supply materials that clients ask for
As your business grows, you will start noticing patterns in what your clients are looking for. Surely some of your clients follow the newest trends in hairstyling, just as you do, so you can expect them wanting for your salon to offer the trendiest options. In order to keep in touch with what’s new on the market, you can check out the online hair and beauty supply for salon equipment for the widest range of gadgets and order everything you need at once. This is a good way to avoid spending endless hours going through numerous shelves in many different shops. It’s important to acquire new equipment as trends change because clients are only as loyal to you as you are loyal to providing them with up-to-date service.
A little affection goes a long way
Some clients might be more talkative than others, and if you’re not an extraverted person yourself, you might find it hard to deal with this much communication on a daily level. It’s important never to shut your clients out, because being ignorant or rude is definitely a reason for them never to come back again. You can practice your social skills by engaging in small talk with people you don’t know, especially if you manage to get some feedback from them. It’s even more important to learn how to listen, and by being an active listener, you will make your clients feel comfortable in your salon. Remember that people associate quality with their current mood, so if you show your clients just a little bit of affection, they will definitely want to come back for more.
Finally, keep in mind that your clients are the main drivers of your business, and it will continue to bloom as long as you are providing them with a quality salon experience.